智能运营中心系统参考交付成果

[中文适用范围]： IEC SRD 63302-1:2025 提供用例收集和分析，确定相关利益相关者的市场关系，确定智慧城市智能运营中心 (IOC) 的能力和参考模型，并提出该领域标准制定的要求。数字解决方案正在加速城市地区现实世界应用的整合，包括城市治理、医疗保健、环境、交通、教育、安全等。然而，许多智能解决方案仍然在单一领域内实施。孤立的城市服务、数据流和数据需要整合。为了有效，数据和服务的协调需要一个总体框架和一个智能运营中心。确定解决方案选项的第一步是收集和分析相关用例。IOC 旨在为城市管理者、企业和公民提供可操作和有组织的解决方案。基于城市级数据库和大数据、人工智能、云计算、区块链等新技术，IOC 处理城市信息并为城市管理者、运营商和其他利益相关者提供创新服务。与单域系统相比，IOC可以更好地支持监控可视化、决策和跨域协作。IOC将在整合警察、卫生服务交通管理和救援服务等城市服务方面发挥重要作用，包括但不限于以下方法：a）集中式运营仪表板和移动应用程序将允许实时监控和信息处理，以提高对紧急情况的响应。b）集中式智能平台将使公共安全管理方面得到显着改善，例如预防犯罪、应急响应、威胁预防和响应以及交通管理。...... [外文原描述]： IEC SRD 63302-1:2025 provides use case collection and analysis, identifies the market relationships of relevant stakeholders, scopes out capabilities and a reference model of intelligent operations centre (IOC) for smart cities, and proposes the requirements for standards development in this field. Digital solutions are accelerating the integration of real world applications in urban areas, including city governance, healthcare, environment, traffic, education, security and so on. However, many smart solutions are still implemented within single-domains. Isolated city services, data flows and data need integration. To be effective, the coordination of data and service requires an overarching framework coupled with an intelligent operations centre. The first step to identify solution options is by collecting and analysing relevant use cases. IOC is tailored to provide urban managers, enterprises and citizens with access to operational and organized solutions. Based on city-level database and new technologies, such as big data, AI, cloud computing, blockchain etc., IOC processes city information and provides innovative services for urban managers, operators and other stakeholders. Compared with single-domain systems, IOC can better support monitoring and visualizing, decision making and cross-domain cooperation. IOC will play an important role in integrating city services such as police, health services traffic management and rescue services, including but not limited to the following methods. a) The centralized operations dashboard and mobile application will allow real-time monitoring and information processing to improve response to emergencies. b) The centralized and intelligent platform will enable noticeable improvements in the management of public safety, like crime prevention, emergency response, threat prevention and response, and traffic management. c) The IOC's technologically advanced analysis, integrated communications, GPS and video surveillance capabilities will help residents and domain (energy, water, horticulture, waste and security) supervisors to collaborate in a smarter way. d) The integrated data visualization, near real-time collaboration and deep analytics it provides will help agencies prepare for problems, coordinate and manage response efforts and enhance the efficiency of services, e) IOC will enable residents to report issues such as broken street lights, electricity failure, water wastage, etc. and check resolution status using their mobile devices. Currently, IOC solutions are being implemented in different cities around the world, and the stakeholders of these smart cities face similar challenges, including cross-domain cooperation, monitoring and visualizing, intelligent analysis, user-oriented experience, etc. The provision of standardization should be considered as one of key factors to support IOC development, including the development of the conceptual model, data exchange, IT infrastructures, services, and so on. This document focuses on collecting and analysing use cases from diversified areas, with the goal of developing consensus-based descriptions of IOC features and capabilities across all stakeholders, and uses this to scope out the standardization requirements related to the field of IOC. This document is for use by authorities, solution providers, utilities, citizens, and other relevant stakeholders, to identify good practices regarding IOC, and how they can implement them.