标准摘要
[中文适用范围]： 本文件确立了公共服务卓越原则，并就公共服务卓越模式提供了指导。本文件适用于提供服务并旨在为其主要利益相关者（例如其服务的社会（公民）和其他合作伙伴组织）提供卓越体验的公共服务组织，以提供卓越服务为目的。 [外文原描述]： This document establishes the principles of public service excellence and gives guidance on a public service excellence model. This document is applicable to public service organizations that deliver services and aim to provide an outstanding experience to their key stakeholders, such as the society (the citizens) they serve, and other partner organizations for the purpose of delivering excellent service.
英文名称Service excellence — Principles and model for public service organizations