网络服务记账.要求

[中文适用范围]： 本国际标准规定了向家庭客户计费的所有基于消耗的公用事业网络服务的最低要求。它涵盖了生成账单以及处理账单发出后出现的问题所需的流程，以及账单文件或对账单的内容。本国际标准适用于未计量、在交付点计量或远程计量（例如在供应商自己的场所）的公用事业网络服务，并且涵盖出现在同一账单上的任何未计量或未测量费用，以及固定费率费用。注1：公用事业网络服务包括电力供应、供水、卫生、燃气供应、区域供热和通信。注2：本标准中的要求也适用于合法有权使用供应商提供的服务的其他消费者，除非为了遵守隐私或数据保护要求，供应商在处理其他消费者的账单事宜之前必须获得注册客户的授权。本国际标准不涵盖定价，但要求向客户提供信息。它仅适用于基于消耗的公用事业网络服务的计费，并适用于客户和供应商之间存在持续账户关系的所有公用事业网络服务的账单或对账单，无论使用何种付款方式。注3：这包括计量消耗的账单、使用公式估算消耗的账单（例如基于每户人数或房屋大小的水费账单），或无论消耗如何收取固定费用的账单（例如允许无限使用的电话或互联网账单）。它也适用于预付款客户，供应商的账单或账户是必要的，以便客户能够将预付金额与消耗成本进行核对，或者客户期望收到基于销售点或其他广告的账单（例如移动电话和能源计量），其中使用代码、密钥、电子加密狗或电子卡来加载和重新加载服务并指示购买的内容。注4：未计费的服务（例如通过预购SIM卡支付且未计量的移动电话）以及由纳税人直接资助而不发出账单的服务不在本国际标准范围内。注5：本国际标准中的许多关键原则也适用于所有形式的计费，因此鼓励供应商采用本国际标准中的相关要求用于其他服务的计费。 [外文原描述]： This International Standard specifies the minimum requirements for billing of all consumption-based utility network services to domestic customers. It covers the processes required to produce the bill and to deal with issues that arise after the bill has been sent, as well as the content of the billing document or statement. This International Standard is applicable to utility network services that are unmetered, metered at the point of delivery or metered remotely (e.g. on the supplier's own premises), and it covers any unmetered or unmeasured charges appearing on the same bill as metered or measured charges, as well as flat rate charges. NOTE 1 Utility network services include electricity supply, water, sanitation, gas supply, district heating and communications. NOTE 2 The requirements given in this International Standard are also applicable to other consumers who are legally entitled to use the service provided by the supplier, except where in order to comply with privacy or data protection requirements, it is necessary for the supplier to obtain the authority of the registered customer before dealing with another consumer on billing matters. This International Standard does not cover pricing, except for a requirement to provide information to customers. It is only applicable to billing for consumption-based utility network services and it applies to all bills or statements for utility network services where there is an ongoing account relationship between the customer and the supplier, regardless of the payment method used. NOTE 3 This includes bills for metered consumption, bills where a formula is used to estimate consumption (e.g. water bills based on the number of persons per household or the size of the house), or where a flat rate fee is charged regardless of consumption (e.g. telephony or internet bills where the tariff allows unlimited usage). It also applies to prepayment customers, where a bill or account from the supplier is necessary to enable the customer to reconcile the amount paid in advance with the cost of consumption, or where the customer expects to receive a bill based on point of sale or other advertising (e.g. mobile telephony and energy metering) where codes, keys, electronic dongles or electronic cards are used to load and reload the service and to indicate what was purchased. NOTE 4 Services that are not billed [e.g. mobile telephony paid for by pre-purchased SIM (Subscriber Identity Module) cards that are unmetered] and services that are funded directly by the taxpayer without bills being issued are not covered by this International Standard. NOTE 5 Many of the key principles in this International Standard also apply to all forms of billing, and suppliers are therefore encouraged to adopt the relevant requirements in this International Standard for billing of other services.