新技术和产品开发流程统计和相关方法的应用. 第2部分: 利用非量化方法获取客户和利益相关者需求

[中文适用范围]： 本文件描述了获取客户声音 (VOC) 和利益相关者声音 (VOS) 的非定量方法及其目的，并提供了有关使用适用工具和方法的建议。 它不是管理体系标准。 注：它不为组织制定和系统管理其政策、过程和程序以实现特定目标提供要求或指南。 本文档的用户包括确保客户满意度所需的所有组织职能，包括业务规划、营销、销售、研发 (R&D)、工程、信息技术 (IT)、制造、采购、质量、生产、服务、包装和物流硬件、软件、服务和系统组织中的支持、测试、监管和其他阶段。 [外文原描述]： ISO 16355-2:2017 describes the non-quantitative approaches in the acquisition of voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard. NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives. Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.