新技术和产品开发流程统计和相关方法的应用. 第5部分: 解决策略

[中文适用范围]： 本文件描述了开发新产品解决方案策略的过程。由于组织可以通过客户驱动或技术驱动的方法来应对其新产品开发过程，因此本文件解释了这两种替代方案。它提供了关于使用适用工具和方法的建议，指导将客户声音（VOC）和利益相关者声音（VOS）转化为产品、服务、信息和流程属性，将客户和利益相关者需求的优先级转化为这些属性的优先级，然后开发技术、成本和可靠性计划。本文档的用户包括所有必要的组织功能属性，以确保客户满意度，包括业务规划、市场营销、销售、研发（R&D）、工程、信息技术（IT）、制造、采购、质量、生产、服务、包装和物流、支持、测试、监管以及其他硬件、软件、服务和系统组织的阶段。 [外文原描述]： ISO 16355-5:2017 describes the process of developing a solution strategy for new products. Since organizations can address their new product development process by a customer-driven or a technology-driven set of solutions, this document explains both alternatives. It provides recommendations on the use of the applicable tools and methods, offering guidance on translating the voice of the customer (VOC) and voice of the stakeholder (VOS) into product, service, information, and process attributes, transferring the priorities of the customer and stakeholder needs into priorities for these attributes, and then developing technology, cost, and reliability plans for attributes. Users of this document include all organization functions necessary to ensure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.