标准摘要
[中文适用范围]： 本文件为评论管理员在收集、审核和发布在线消费者评论时应用的原则和方法提出了要求和建议。 本文件适用于在线发布消费者评论的任何组织，包括从自己的客户、供应商签约的第三方或独立第三方收集评论的产品和服务供应商。 人们认识到，与收集、审核和发布相关的不同过程可以由不同的组织在不同的时间执行。 本文件适用于通过任何方法收集的在线发布的评论。 [外文原描述]： ISO 20488:2018 provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews. ISO 20488:2018 is applicable to any organization that publishes consumer reviews online, including suppliers of products and services that collect reviews from their own customers, a third party contracted by the supplier, or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This document is applicable to reviews published online, collected by any methodology.
英文名称Online consumer reviews — Principles and requirements for their collection, moderation and publication