标准摘要
[中文适用范围]： 本文件规定了酒店在员工、服务、活动、娱乐活动、安全保障、维护、清洁、供应管理和宾客满意度方面的质量要求和建议。 无论其分类和类别如何，也无论服务是由内部员工直接提供还是由分包商提供，这些要求均适用。 [外文原描述]： This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction. The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.
英文名称Tourism and related services — Hotels — Service requirements