机器人技术 服务机器人提供的应用服务 安全管理系统要求

[中文适用范围]： 本文件规定了服务机器人提供的应用服务的安全管理系统的要求[应用服务安全管理系统（以下简称ASSMS）]，应用服务提供商在非结构化人类空间中由受过训练和未经训练的人员提供应用服务时，可以使用该系统来确保其用户和第三方的安全（例如，在机场或购物中心为游客指路，在医院为患者运送物品，在餐厅为顾客送餐）。本文件适用于希望：a）提高服务机器人提供的应用服务的安全性能，b）建立、实施、维护和改进服务机器人提供的应用服务的安全管理系统，c）确保自身符合其声明的应用服务安全政策，以及d）证明符合本文件的任何组织。可以通过将服务机器人提供的应用服务的安全管理系统集成到组织内的其他管理系统或流程中或使其与这些管理系统或流程兼容来符合本文件的要求。多个组织可以根据组织和安全管理的具体工作，毫无遗漏地遵守本文件的要求。本文件虽然适用于服务机器人提供的应用服务，但也可适用于使用服务机器人以外的机器人的服务。本文件并非旨在用作产品安全标准。注意：当所使用的服务机器人、机器人系统、服务内容、操作地点、用户等不同时，根据本文件的要求建立的服务机器人提供的应用服务的安全管理系统有时不能直接适用。 [外文原描述]： This document specifies the requirements of safety management systems for application services provided by service robots [application service safety management system (hereafter ASSMS)] that an application service provider can use for the safety of its users and its third parties when it provides application service in unstructured human spaces with trained and untrained persons (e.g. giving directions for visitors in airport or shopping mall, carrying goods to patients in hospital, delivering food to customers in restaurant.) This document is applicable to any organization that wishes to: a) improve safety performance of application services provided by service robots, b) establish, implement, maintain and improve safety management systems for application services provided by service robots, c) assure itself of conformity with its stated application service safety policy, and d) demonstrate conformity with this document. The requirements of this document can be conformed to by integrating safety management systems for application services provided by service robots into, or making it compatible with, other management systems or processes within the organization. The requirements of this document can be conformed to by multiple organizations without omission depending on what is done as an organization and safety management. Although intended for application services provided by service robots, this document can also be applied to services using robots other than service robots. This document is not intended to be used as a product safety standard. NOTE There are cases where the safety management systems for application services provided by service robots established in accordance with the requirements of this document cannot apply directly when the service robots to be used, robot systems, contents of service, places of operation, users or so, differ.