外包指南

[中文适用范围]： 本国际标准涵盖了外包的主要阶段、过程和治理方面，独立于规模和行业及商业部门。它旨在提供一个良好的基础，使组织能够在整个合同期内进入并持续维持成功的外包安排。 本国际标准提供以下方面的指导：适用于客户和提供商互利的外包治理；适应不断变化的业务需求的外包安排的灵活性；识别外包涉及的风险；促进互利的合作关系。 本国际标准可调整和扩展以满足特定行业的需求，以容纳国际、国家和地方法律和法规（包括与环境、劳工、健康和安全相关的法律），外包安排的规模以及行业类型。 本国际标准承认，各种利益相关者在外包生命周期的某些阶段单独行动，而在其他阶段共同行动。不可能将外包生命周期内的过程 exclusively 分配给客户或提供商。对于每种外包安排，应相应地解释过程责任，并由用户进行定制。 本国际标准旨在适用于任何外包关系，无论是首次外包还是非首次外包，无论是使用单一提供商还是多提供商模型，还是基于服务或结果的草案协议。本国际标准中提到的过程旨在适应客户和提供商组织的外包战略和成熟度。 [外文原描述]： ISO 37500:2014 covers the main phases, processes and governance aspects of outsourcing, independent of size and sectors of industry and commerce. It is intended to provide a good foundation to enable organizations to enter into, and continue to sustain, successful outsourcing arrangements throughout the contractual period. ISO 37500:2014 gives guidance on: · good outsourcing governance for the mutual benefit of client and provider; · flexibility of outsourcing arrangements, accommodating changing business requirements; · identifying risks involved with outsourcing; · enabling mutually beneficial collaborative relationships. ISO 37500:2014 can be tailored and extended to industry-specific needs to accommodate international, national and local laws and regulations (including those related to the environment, labour, health and safety), the size of the outsourcing arrangement and the type of industry sector. ISO 37500:2014 recognizes that the various stakeholders act separately in some phases of the outsourcing life cycle and together in others. It is not possible to exclusively allocate processes within the outsourcing life cycle to either client or provider. For each outsourcing arrangement, process responsibility is intended to be interpreted accordingly and tailored by the user. ISO 37500:2014 is intended to relate to any outsourcing relationship, whether outsourcing for the first time or not, using a single-provider or multi-provider model, or draft agreements based on services or outcomes. Processes mentioned in ISO 37500:2014 are intended to be tailored to fit the outsourcing strategy and maturity of the client and provider organizations. ISO 37500:2014 is intended to be used by outsourcing clients, providers and practitioners, such as: · decision makers and their empowered representatives; · all stakeholders engaged in facilitating the creation and/or management of outsourcing arrangements; · staff at all levels of experience in outsourcing.