设施管理-设施管理组织的发展

[中文适用范围]： 本文件提供了在战略、战术和运营三个管理层面上开发设施管理（FM）组织的指南，以实现以下目标：a) 满足需求组织和其设施使用者的需求和目标；b) 持续满足利益相关方的需求及适用的FM要求；c) 提供安全、健康、可靠且高效的环境，提升使用者的工作场所体验；d) 保护设施的资产价值和资源价值；e) 提供适当规定、响应迅速且成本有效的设施服务；f) 实施措施以最小化气候变化对设施的影响；g) 为符合可持续发展的目标和指标做出贡献；h) 提高FM系统提供的有用性和效益。 [外文原描述]： This document gives guidance on the development of a facility management (FM) organization working on the strategic, tactical and operational management levels to: satisfy the needs and objectives of the demand organization and users of its facility; meet the needs of stakeholders and applicable FM requirements consistently; provide a safe, healthy, secure and efficient environment that enhances the workplace experience for users; protect the asset value and resource value of the facility; provide appropriately specified, responsive and cost-effective facility services; implement measures to minimize the impact of climate change on the facility; contribute to goals and targets consistent with sustainable development; improve the usefulness and benefits provided by the FM system.