标准摘要
[中文适用范围]： 本文件提供了有关设施管理 (FM) 协议的采购和制定的指导。 它强调： ——FM 采购流程的基本要素； ——FM 在采购流程中的角色和职责； ——典型协议模型的开发流程和结构。 本文件适用于： ——与核心业务的服务和支持功能相关的战略流程； ——制定FM战略； ——制定涵盖公共和私人服务需求以及内部和外部生产/交付选项的设施服务提供协议； ——FM信息系统的开发； ——调频教育和研究； ——主要类型工作环境（例如工业、商业、行政、军事、医疗保健、住宿）中的组织发展和业务重组流程。 [外文原描述]： ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights: · essential elements in FM sourcing processes; · FM roles and responsibilities in sourcing processes; · development processes and structures of typical agreement models. ISO 41012:2017 is applicable to: · strategic processes related to service and support functions for the core business; · development of FM strategies; · development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options; · development of FM information systems; · FM education and research; · organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).
英文名称Facility management — Guidance on strategic sourcing and the development of agreements