设施管理-影响组织行为以改善设施成果

[中文适用范围]： 本文件为设施管理 (FM) 组织如何影响组织行为以实现改善设施结果提供了指导，包括如何让用户、服务提供商和其他相关方相互参与、授权和影响，以在与建筑环境交互的同时改善结果和用户体验。因此，同时，无论涉及的组织类型或建筑环境如何，都可以利用这些行为为实现需求组织在组织意义上的目标和目的做出贡献。这是与 FM 角色定义的根本联系，本文件旨在以 ISO 41001 中的要求为基础，遵循计划-执行-检查-行动方法。本文件适用于大型和小型组织。注 1 就本文件而言，除非另有说明，术语“组织”是指 FM 组织。注 2 术语“设施管理”和“设施管理”可以互换使用。 [外文原描述]： This document gives guidance on the ways in which a facility management (FM) organization can influence organizational behaviours to achieve improved facility outcomes, including how it can engage, empower and influence users, service providers and other interested parties with one another for improved outcomes and user experience while interfacing with the built environment. Consequently, and simultaneously, these behaviours can be harnessed to contribute to the achievement of the demand organization’s objectives and goals in an organizational sense, regardless of the type of organization or built environment involved. This is the fundamental link to the role of FM as defined in ISO 41001. This document is intended to build upon the requirements in ISO 41001, which adheres to the Plan-Do-Check-Act methodology. This document is applicable to organizations both large and small. NOTE 1 For the purposes of this document, the term “organization” refers to the FM organization unless otherwise stated. NOTE 2 The terms “facility management” and “facilities management” can be used interchangeably.