能源服务 - 评估和改进用户能源服务的指南

[中文适用范围]： 本文件阐述了能源供应商向用户提供的能源服务的相关要素。 它设想能源服务包括两大类： ——能源供应/发电和分配； ——关于能源效率的建议和改进。 本文件为能源服务提供商提供了最佳实践指南，以不断改进其实践和与用户互动的质量。 以下内容属于本文件的范围： ——不同利益相关方通用语言的定义； ——根据用户的需求和期望，定义向用户提供能源服务的关键组成部分和特征； ——满足用户需求和期望的指南； ——向用户提供能源服务的评估标准； ——绩效指标介绍； ——绩效指标示例； - 性能改进; ——对用户进行教育或培训，以了解能源服务提供商提供的能源服务。 以下内容不属于本文件的范围： ——与个人能源服务相关的主题，例如向个人能源用户提供的能源效率服务或能源服务公司（ESCO）提供的服务； ——能源生产、传输和分配系统的设计和建造方法； ——能源服务相关活动的管理结构和运营和管理方法，包括与其他能源服务提供商签订合同； ——与建筑物内系统能源服务相关的主题。 [外文原描述]： ISO 50007:2017 addresses the relevant elements of energy service provided by energy suppliers to users. It envisages energy service as including two broad categories: · energy supply/generation and distribution; · advice on and improvement to energy efficiency. ISO 50007:2017 provides best practice guidelines for energy service providers in order to continually improve their practices and quality of interaction with users. The following are within the scope of ISO 50007:2017: · definition of a language common to the different stakeholders; · definition of key components and characteristics of the energy service to users, with respect to their needs and expectations; · guidelines for satisfying users' needs and expectations; · assessment criteria for energy service to users; · introduction to performance indicators; · examples of performance indicators; · performance improvement; · education or training for users to understand the energy service provided by the energy service providers. The following are outside the scope of ISO 50007:2017: · topics relating to individual energy service, such as energy efficiency service provided to individual users of energy or services provided by energy service companies (ESCOs); · methods of design and construction of energy production, transmission and distribution systems; · management structure and methodology of operation and management of activities relating to energy services, including contracting with other energy service providers; · topics relating to energy services in systems inside buildings.