标准摘要
[中文适用范围]： 本文件描述了在组织中实施人因设计（HCD）的过程，并指定了其结果。人因设计旨在在整个交互系统生命周期内满足人类中心质量的要求（见附录E）。过程是从负责分析、设计和评估交互系统的人机交互的角度描述的。每个过程的描述包括目的、好处、结果、典型活动和工作产品，并用于规范、实施、评估和改进在任何类型系统生命周期中进行人因设计和操作的活动。它们还可以为专业发展和认证提供依据。 本文件不包含具体的人因设计方法，也不描述组织重构的过程。本文件范围不包括其他方面的人体工程学，这些方面包括人类使用的组织和系统的 ergonomic 设计，以及超越 design 领域的设计之外的内容；例如在分析事故原因的法医学分析中，在生成数据和测量方法时。注 1：ISO/TS 18152 是一个范围更广的相关标准，它包括与用户和其他利益相关者相关的组织过程。 本文件的预期应用是基于计算机的交互系统。虽然这些流程适用于提供服务的交互系统，但不涵盖设计这些服务的过程。这些过程中与流程的相关方面也可以应用于简单的或非基于计算机的交互系统。注 2：人因设计集中于 design 中的人的因素，而不是机械构造、编程或其他服务设计等其他方面的设计。 本文件为评估企业执行符合 ISO/IEC 33000 标准族的人因流程的能力提供了依据。本文件适用于希望解决和改进其内部系统或提供的产品和服务的人因设计的组织，以及采购的系统和系统的部分。这些过程可以由中小企业也可以由大型组织实施。 [外文原描述]： This document describes the processes and specifies the outcomes by which human-centred design (HCD) is carried out within organizations. Human-centred design aims to meet requirements for human-centred quality (see Annex E) throughout the life cycle of interactive systems. The processes are described from the viewpoint of those responsible for the analysis, design and evaluation of the human use of interactive systems. The process descriptions include the purpose, benefits, outcomes, typical activities and work products for each process, and are for use in the specification, implementation, assessment and improvement of the activities used for human-centred design and operation in any type of system life cycle. They can also provide the basis for professional development and certification. The processes are associated with the domains of ergonomics/human factors, human?computer interaction, usability and user experience. This document does not include specific methods for human-centred design, nor does it describe processes for organizational redesign. The scope of this document does not include other aspects of ergonomics, which include the design of organizations as well as systems for human use, and which extend beyond the domain of design; for example in the forensic analysis of the causes of accidents and in the generation of data and methods of measurement. NOTE 1 ISO/TS 18152 is a related standard with a broader scope than this document. It includes the organizational processes for the identification and handling of issues related to both users and other stakeholders. The intended application of this document is computer-based interactive systems. While the processes apply to interactive systems that deliver services, they do not cover the design of those services. The relevant aspects of the processes can also be applied to simple or non-computer?based interactive systems. NOTE 2 Human-centred design concentrates on the human-centred aspects of design and not on other aspects of design such as mechanical construction, programming or the basic design of services. The process descriptions in this document provide the basis for a rigorous assessment of an enterprise's capability to carry out human-centred processes in compliance with the ISO/IEC 33000 family of standards. This document is intended for use by organizations that want to address and improve their treatment of human-centred design of either their internal systems or the products and services they provide, and the procurement of systems and parts of systems. The processes can be applied by small- and medium-sized enterprises as well as by large organizations. Copyright release for the process descriptions Users of this document may freely reproduce the process descriptions contained in Clause 9 as part of any process assessment model, or as part of any demonstration of compatibility with this document, so that it can be used for its intended purpose.
英文名称Ergonomics of human-system interaction — Part 220: Processes for enabling, executing and assessing human-centred design within organizations