人机交互的人体工程学 - 第 221 部分：以人为本的设计过程评估模型

[中文适用范围]： 本文件根据 ISO/IEC 33020 并按照 ISO/IEC 33004 的要求，规定了以人为本设计 (HCD) 的过程参考模型 (PRM)。此 HCD PAM 包含一组指标，在解释 ISO 9241-220 中定义的 HCD PRM 的含义时需要考虑这些指标。这些指标也可在评估后实施过程改进计划时应用。注 1：本文件中的 PRM 侧重于评估 HCD 过程，而不是系统生命周期（例如 ISO/IEC/IEEE 15288）或软件生命周期（如 ISO/IEC/IEEE 12207）。注 2：如果需要超出 ISO 9241-220 范围的过程，则可根据组织的业务需求添加来自其他 PRM（如 ISO/IEC/IEEE 12207、ISO/IEC/IEEE 15288 或 ISO/TS 18152）的适当过程。本文件预期的应用是基于计算机的交互系统。虽然这些流程适用于提供服务的交互系统，但它们并不涵盖这些服务的设计。这些流程的相关方面也可以应用于简单或非基于计算机的交互系统。注 3 HCD 专注于以人为本的设计方面，而不是设计的其他方面，例如机械构造、编程或服务的基本设计。本文件中的流程描述为严格评估企业是否能够按照 ISO/IEC 33004 和 ISO/IEC 33020 执行以人为本的流程提供了基础。本文件旨在供希望解决和改进其内部系统或所提供的产品和服务的人为本设计处理以及系统和系统部件采购的组织使用。这些流程既适用于中小型企业，也适用于大型组织。注 4 PAM 的适用范围与 PRM 的适用范围相同，后者在 [外文原描述]： This document specifies the process references model (PRM) for human-centred design (HCD) according to ISO 9241-220, as well as the process assessment model (PAM) for assessing these processes, based on ISO/IEC 33020 and in accordance with the requirements of ISO/IEC 33004. This HCD PAM contains a set of indicators to be considered while interpreting the intent of the HCD PRM defined in ISO 9241-220. These indicators can also be applied when implementing a process improvement programme post an assessment. NOTE 1 The PRM in this document focuses on assessing HCD processes rather than system life cycle, for example as in ISO/IEC/IEEE 15288, or software life cycle, as in ISO/IEC/IEEE 12207. NOTE 2 If processes beyond the scope of ISO 9241-220 are required, appropriate processes from other PRMs, such as ISO/IEC/IEEE 12207, ISO/IEC/IEEE 15288 or ISO/TS 18152, can be added based on the business needs of the organization. The intended application of this document is computer-based interactive systems. While the processes apply to interactive systems that deliver services, they do not cover the design of those services. The relevant aspects of the processes can also be applied to simple or non-computer-based interactive systems. NOTE 3 HCD concentrates on the human-centred aspects of design and not on other aspects of design, such as mechanical construction, programming or the basic design of services. The process descriptions in this document provide the basis for a rigorous assessment of an enterprise’s capability to carry out human-centred processes in conformity with the ISO/IEC 33004 and ISO/IEC 33020. This document is intended for use by organizations that want to address and improve their treatment of human-centred design of either their internal systems or the products and services they provide, and the procurement of systems and parts of systems. The processes can be applied by small- and medium-sized enterprises as well as by large organizations. NOTE 4 The scope of application of the PAM is the same as that of the PRM, which is described in ISO 9241-220:2019, Clause 1.