标准摘要
[中文适用范围]： 与解释，有助于提升行业内的沟通效率与专业性。标准结构清晰，内容全面，适用于各类组织在实施服务管理实践时参考。 ***此介绍可能不准确，请注意参考原文。 [外文原描述]： This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly. This document can be used by: a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts); b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal; c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards; d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).
英文名称Information technology - Service management - Part 10: Concepts and vocabulary