信息和软件工程.信息技术项目绩效杠杆分析法框架.第1部分:概念和定义

[中文适用范围]： 本文件确定信息技术(IT)项目性能基准（例如开发或维护生产率）及相关方面（例如数据收集和软件分类）的一个框架。该框架由成功标识、定义、选择、应用和改进IT项目性能基准所必需的活动和组件组成。它还为IT项目性能基准提供了术语定义，这些术语也适用于ISO/IEC 29155系列的其他部分。本文件的目标受众是IT项目性能基准的利益相关者。NOTE 下面是一些使用本文件的方法示例：——希望使其标杆流程与本文件一致的对标服务提供商；——组织内部用于回答特定信息需求；——对IT项目的绩效进行评估的标杆用户（或第三方代理）。 本文件未涵盖如何组织标杆活动。它不规范标杆过程中产生的文件的名称、格式或具体内容。 [外文原描述]： ISO/IEC 29155-1:2017 identifies a framework for information technology (IT) project performance benchmarking (e.g. development or maintenance productivity) and related aspects (e.g. data collection and software classification). The framework consists of activities and components that are necessary to successfully identify, define, select, apply, and improve benchmarking for IT project performance. It also provides definitions for IT project performance benchmarking terms, which are also applicable to other parts of the ISO/IEC 29155 series. The target audience of this document are stakeholders of IT project performance benchmarking. NOTE The following are examples of how this document can be used: - by a benchmarking service provider who wants to align their benchmarking process to be consistent with this document; - by a benchmarking user (or third-party agents) for evaluating the performance of an IT project; - by an organization internally to answer specific information needs. ISO/IEC 29155-1:2017 does not cover how to organize benchmarking. It is out of the scope of this document to prescribe the name, format, or explicit content of the documentation to be produced from the benchmarking process.