系统和软件工程. 信息技术效能基准框架. 第3部分: 报告指南

[中文适用范围]： 本部分为 ISO/IEC 29155 提供一般要求和指导，涉及标杆管理活动中的 IT 项目绩效标杆管理框架内的典型报告的报告过程和内容。本部分规范了：—— 标杆管理框架内报告过程的要求和指南；—— 报告内容的要求和指南。本部分专注于以下三项主要活动：“执行标杆管理”、“维护存储库”和“发布基准”。注意 1 这些活动之所以被选中，不仅因为这些活动的结果很重要，而且这些结果是执行“核心标杆管理”活动的直接输入。此外，标杆管理用户通常不会深入参与这些活动，即使他们需要深入了解信息以理解标杆管理结果或选择适当的数据（即标杆管理存储库和基准）。本部分还专注于标杆管理框架中的两种报告：a) 标杆管理报告，描述一次标杆管理的结果；b) 解释性报告，提供有关发布的标杆管理存储库或基准的补充信息。本部分适用于 IT 项目绩效标杆管理的利益相关者（例如标杆管理用户、基准提供者和标杆管理服务提供者）。注意 2 以下是一些使用本部分 ISO/IEC 29155 的示例：—— 系统和软件采购人员（或第三方代理），定义、订购、获取并评估可信且可靠的标杆管理报告；—— 标准提供者，提供有关发布的标杆管理存储库或发布的基准的补充信息。—— 标杆管理服务提供者，生成高质量的标杆管理报告。本部分未规定标杆管理活动的具体名称、格式或明确内容。 [外文原描述]： ISO/IEC 29155-3:2015 provides general requirements and guidance for reporting processes and contents of typical reports within benchmarking activities of "the information technology (IT) project performance benchmarking framework" by prescribing: - requirements and guidance for the reporting processes within the benchmarking framework; ? requirements and guidance for the contents of reports. ISO/IEC 29155-3:2015 focuses on three major activities, i.e. "conduct benchmarking", "maintain repository", and "issue benchmarks" activities. NOTE 1 These activities are selected, not only because the importance of the outcomes of these activities, but also the outcomes of these activities are the direct input for benchmarking users who execute "core benchmarking" activities. In addition, benchmarking users are not usually so deeply involved to these activities even though they need in-deep information to understand the benchmarking results or to select appropriate data (i.e. benchmarking repository and benchmarks). ISO/IEC 29155-3:2015 also focuses on two types of reports in the benchmarking framework: a) the benchmarking report, that describes the results of an instance of benchmarking; b) the explanatory report, that provides complementary information about the released benchmarking repository or benchmark(s). ISO/IEC 29155-3:2015 is intended for use by stakeholder(s) of IT project performance benchmarking (e.g. benchmarking user, benchmark provider, and benchmarking service provider). NOTE 2 The following are examples of how this part of ISO/IEC 29155 can be used: - by a systems and software acquirer (or a third-party agent), to define, order, obtain and evaluate an acceptable and creditable benchmarking report; - by a benchmarking service provider, to produce a high-quality benchmarking report; - by a benchmark provider, to provide complementary information about the released benchmarking repository or issued benchmarks. It is out of the scope of this part of ISO/IEC 29115 to prescribe the particular names, formats, or explicit contents of the reports of the benchmarking activities.