标准摘要
[中文适用范围]： 本文件包含支持服务提供商成熟度改进的指南。它规定了在类似背景下提供可重复、客观和可比较的评估结果，可用于流程改进或流程能力差距确定。评估框架旨在支持实现可靠的评估结果。本文件为 ISO/IEC 30105 系列核心部分的使用提供指导：ISO/IEC 30105-1、ISO/IEC 30105-2 和 ISO/IEC 30105-3。本文件还介绍了 ISO/IEC 30105 系列的扩展部分：ISO/IEC TS 30105-6、ISO/IEC TR 30105-7、ISO/IEC 30105-8 和 ISO/IEC TS 30105-9。 [外文原描述]： This document contains the guidance on supporting maturity improvement for service providers. It specifies the provision of assessment results that are repeatable, objective and comparable within similar contexts, and can be used for either process improvement or process capability gap determination. The framework for the conduct of assessments is designed to support the achievement of dependable assessment results. This document provides guidance on the usage of the core parts of the ISO/IEC 30105 series: ISO/IEC 30105-1, ISO/IEC 30105-2 and ISO/IEC 30105-3. This document also introduces the extended parts of the ISO/IEC 30105 series: ISO/IEC TS 30105-6, ISO/IEC TR 30105-7, ISO/IEC 30105-8 and ISO/IEC TS 30105-9.
英文名称Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 5: Guidance