标准摘要
[中文适用范围]： 本文件指定了连贯性能改进（CPI）方法及其主要元素，并扩展了ISO/IEC 30105-1中定义的持续改进过程（TEN8）。本文件通过评估服务质量帮助ITES-BPO服务提供商提高绩效。本文件未定义实施CPI方法的技术和工具。 [外文原描述]： This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery. This document does not define technologies and tools for implementing the CPI methodology.
英文名称Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 8: Continual performance improvement (CPI) of ITES-BPO