信息技术.服务管理.第10部分:概念和术语

[中文适用范围]： ISO/IEC 20000 的这一部分描述了 ISO/IEC 20000 的核心概念，确定了不同部分如何支持 ISO/IEC 20000-1:2011 以及 ISO/IEC 20000 与其他国际标准和技术报告之间的关系。 ISO/IEC 20000的这一部分还解释了ISO/IEC 20000中使用的术语，以便组织和个人能够正确解释这些概念。 [外文原描述]： ISO/IEC TR 20000-10:2013 provides an overview of the concepts and the terminology of ISO/IEC 20000. It establishes a common framework for helping organizations to understand the purpose of all the parts of ISO/IEC 20000 and the relationships between the parts. ISO/IEC TR 20000-10:2013 is intended to become the authoritative source for definitions used in all the parts of ISO/IEC 20000. Terms defined in ISO/IEC TR 20000-10:2013 will be removed from other published parts of ISO/IEC 20000 as they are updated. ISO/IEC TR 20000-10:2013 identifies other documents that have relationships with ISO/IEC 20000-1:2011 and identifies common areas with related International Standards to aid the use and integration of multiple International Standards in organizations. ISO/IEC TR 20000-10:2013 can be used by any organization or individual involved in the planning, design, transition, delivery and improvement of services using ISO/IEC 20000. More specifically, it: defines the terms used in ISO/IEC 20000; promotes cohesion between the parts of ISO/IEC 20000 by explaining the concepts and terminology used across all parts; contributes to the understanding of ISO/IEC 20000 by clarifying the relationships between all the parts; clarifies the possible interfaces and integration between the service provider's SMS and other management systems; provides an overview of other International Standards which can be used in combination with ISO/IEC 20000; identifies common areas between ISO/IEC 20000-1 and other International Standards. ISO/IEC TR 20000-10:2013 describes the core concepts of ISO/IEC 20000, identifying how the different parts interact to support ISO/IEC 20000-1:2011. It also describes the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. ISO/IEC TR 20000-10:2013 also explains the terminology used in ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.