标准摘要
[中文适用范围]： 本文件提供了基于ISO/IEC 20000-1:2018的服务管理系统（SMS）实际应用的场景、解释和示例。这些场景提供了一些可以使用SMS的情况，并说明了如何应用ISO/IEC 20000-1:2018的要求。 [外文原描述]： This document provides scenarios, explanations and examples for the practical application of service management systems (SMS) based on ISO/IEC 20000-1:2018. These scenarios provide examples of situations in which an SMS can be used and how the requirements of ISO/IEC 20000-1:2018 can be applied. This document can be used with ISO/IEC 20000-1 as well as with ISO/IEC 20000-2, ISO/IEC 20000-3, ISO/IEC TS 20000-5 and other parts of the ISO/IEC 20000 series. This document is aimed at: a) organizations that are intending to implement an SMS based on the requirements of ISO/IEC 20000-1; b) organizations that have already implemented an SMS based on the requirements of ISO/IEC 20000-1; c) consultants, trainers and other experts supporting these organizations. This document does not add to, change or replace any of the requirements in ISO/IEC 20000-1. This document is not intended to be used for a conformity assessment.
英文名称Information technology - Service management - Part 17: Scenarios for the practical application of service management systems based on ISO/IEC 20000-1:2018