信息技术.服务管理.第9部分：ISO/IEC20000-1在云服务中的应用指南

[中文适用范围]： 本部分ISO/IEC 20000为提供云服务的服务提供商在使用ISO/IEC 20000-1:2011方面提供了指导。它适用于不同类别的云计算服务，如ISO/IEC 17788/ITU-T Y.3500和ISO/IEC 17789/ITU-T Y.3502中定义的那些，包括但不限于以下内容：a)基础设施即服务（IaaS）；c)软件即服务（SaaS）。b)平台即服务（PaaS）；它还适用于公共、私有、社区和混合型云计算部署模型。ISO/IEC 20000-1的适用性与其所使用的交付技术或服务模式无关。所有ISO/IEC 20000-1中的要求均可适用于云服务提供商。本部分ISO/IEC 20000的结构不同于ISO/IEC 20000-1。该指南以一组情景的形式呈现，这些情景可以解决云计算服务提供者许多典型活动。此部分ISO/IEC 20000中的指导对云计算服务提供者设计、管理和改进支持云服务的SMS也是有用的。本部分ISO/IEC 20000不增加任何ISO/IEC 20000-1中所述的要求，也不明确说明如何向审核员或审计员提供证据。 NOTE 可以在ISO/IEC 20000-2:2012中找到有关应用ISO/IEC 20000-1的其他指南。 [外文原描述]： ISO/IEC TR 20000-9:2015 provides guidance on the use of ISO/IEC 20000‑1:2011 for service providers delivering cloud services. It is applicable to different categories of cloud service, such as those defined in ISO/IEC 17788/ITU-T Y.3500 and ISO/IEC 17789/ITU-T Y.3502, including, but not limited to, the following: a) infrastructure as a service (IaaS); b) platform as a service (PaaS); c) software as a service (SaaS). It is also applicable to public, private, community, and hybrid cloud deployment models. The applicability of ISO/IEC 20000‑1 is independent of the type of technology or service model used to deliver the services. All requirements in ISO/IEC 20000‑1 can be applicable to cloud service providers. The structure of ISO/IEC TR 20000-9:2015 does not follow the structure of ISO/IEC 20000‑1. The guidance is presented as a set of scenarios that can address many of the typical activities of a cloud service provider. The guidance in ISO/IEC TR 20000-9:2015 can also be useful for customers of cloud service providers. This part of ISO/IEC TR 20000-9:2015 can be used as guidance for a cloud service provider in designing, managing, or improving an SMS to support cloud services. ISO/IEC TR 20000-9:2015 does not add any requirements to those stated in ISO/IEC 20000‑1 and does not state explicitly how evidence can be provided to an assessor or auditor. The scope of ISO/IEC TR 20000-9:2015 excludes any specifications for products or tools.