信息技术.支持IT的服务业务流程外包（ITES-BPO）生命周期流程.第7部分:成熟度评估示例

[中文适用范围]： 本文件提出了成熟度评估的范例，遵循了评估流程能力级别和测量ITES-BPO服务提供商组织成熟度级别的框架。本文件：——使用了流程性能和流程能力指标集；——帮助收集客观证据，以便评估人员确定流程评级；——帮助评估流程能力级别结果；——为流程提供了一个测量框架，并为交付ITES-BPO服务的组织提供了组织成熟度模型；——对所有ISO/IEC 30105系列文件的用户都有用，包括但不限于内部审核员、外部审核员、ITES-BPO服务提供商和ITES-BPO服务客户；——通过提供一个测量和衍生流程能力及组织成熟度级别的框架来支持绩效评估。 [外文原描述]： This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization's maturity level for an ITES-BPO service provider. This document: — uses the set of indicators for process performance and process capability; — helps to collect the objective evidence that enables an assessor to determine the process ratings; — helps to assess the result of the process capability level; — serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services; — is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers; — supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.