信息技术 服务管理 第15部分：服务管理系统中 Agile 和 DevOps 原则应用指南

[中文适用范围]： 本文件为 ISO/IEC 20000-1:2018 与两个常用框架 Agile 和 DevOps 之间的关系提供了指导。任何希望了解如何将 Agile 和 DevOps 与 ISO/IEC 20000-1 结合使用的组织或个人都可以使用它，包括：a) 已证明或打算证明符合 ISO/IEC 20000-1 中规定的要求并正在寻求有关使用 Agile 或 DevOps 建立或改进 SMS 和服务的指导的组织；b) 已经使用 Agile 或 DevOps 并正在寻求有关如何使用 Agile 或 DevOps 支持努力证明符合 ISO/IEC 20000-1 中规定的要求的指导的组织；c) 希望了解如何使用 Agile 或 DevOps 作为实现 ISO/IEC 20000-1 中规定的要求的支持的评估员或审核员。这两种方法可以单独使用，也可以一起使用。根据具体情况，组织可以仅部署 Agile 框架、仅部署 DevOps 框架、单独使用 Agile 和 DevOps 框架，或者使用结合 Agile 和 DevOps 方法的集成工作流。在任何一种情况下，本文档都可以用作在 SMS 中集成 Agile 和 DevOps 实践的指南。本文档中的指南可以帮助组织规划和准备符合 ISO/IEC 20000-1 的一致性评估，并指出组织只有满足 ISO/IEC 20000-1 中规定的所有要求才能声称符合要求。 [外文原描述]： This document provides guidance on the relationship between ISO/IEC 20000–1:2018 and two commonly used frameworks, Agile and DevOps. It can be used by any organization or person wishing to understand how Agile and DevOps can be used with ISO/IEC 20000–1, including: a) an organization that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 20000–1 and is seeking guidance on the use of Agile or DevOps to establish or improve the SMS and the services; b) an organization that already uses Agile or DevOps and is seeking guidance on how Agile or DevOps can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000–1; c) an assessor or auditor who wishes to understand the use of Agile or DevOps as a support for achieving the requirements specified in ISO/IEC 20000–1. Both approaches can be used independently or together. Depending on the context, an organization can deploy Agile frameworks only, DevOps frameworks only, use both Agile and DevOps frameworks in isolation, or use an integrated workflow with combined Agile and DevOps approaches. In any of these situations, this document can be used as guidance for the integration of Agile and DevOps practices in an SMS. The guidance in this document can assist an organization in planning and preparing for a conformity assessment against ISO/IEC 20000-1, noting that an organization can only claim conformity by fulfilling all requirements specified in ISO/IEC 20000-1.