信息技术 IT 支持的服务 业务流程外包 (ITES-BPO) 生命周期流程 第 9 部分：扩展数字化转型流程能力评估的指南

[中文适用范围]： 本文件规定了数字化转型的基本要素，并说明了增强组织数字化转型能力的关键驱动因素，同时考虑到不同利益相关者的利益。它描述了 ITES-BPO 组织在实施 ISO/IEC 30105 系列中的生命周期流程时可以专门为数字化转型纳入的元素，这些元素可以帮助组织实现利益相关者定义的所需流程能力水平（以下简称“成熟度水平”）。它为 ITES-BPO 组织的数字化转型流程能力评估提供了指导。此外，本文件： — 涵盖外包的 IT 支持业务流程； — 并非旨在解决支持 ITES-BPO 的 IT 流程的成熟度和能力，而是确定了支持实现特定 ITES-BPO 能力所需的 IT 能力； — 适用于服务提供商，不适用于客户； — 适用于 ITES-BPO 的所有生命周期流程； — 提供指南以补充 ISO/IEC 30105-2 流程评估模型，从而能够评估正在进行数字化转型的 ITES-BPO 组织的流程能力。 [外文原描述]： This document specifies the essentials of digital transformations and illustrates the key drivers for enhancing the digital transformation capabilities of the organization, while taking account of different stakeholders’ interests. It describes elements that ITES-BPO organizations can include specifically for digital transformation when implementing the lifecycle processes in the ISO/IEC 30105 series, and which can assist the organization in achieving their desired process capability levels, hereafter "maturity levels", as defined by the stakeholders. It provides guidance on process capability assessment for digital transformation for ITES-BPO organizations. Additionally, this document: — covers IT enabled business processes that are outsourced; — is not intended to address the maturity and capability of the IT processes that support ITES-BPO, but identifies the IT capabilities needed to support the achievement of specific ITES-BPO capabilities; — is applicable to the service provider, not to the customer; — is applicable to all lifecycle processes of ITES-BPO; — provides guidelines to supplement the ISO/IEC 30105-2 process assessment model, enabling assessment of process capability of ITES-BPO organizations undergoing digital transformation.