标准摘要
[中文适用范围]： 本文件定义了服务管理领域的过程参考模型。该模型规定了该领域的流程体系结构，并包含一组流程。每个流程均以流程目的和结果的形式进行描述。本文件所述的过程参考模型适用于希望选择评估模型（无论是能力确定还是流程改进）及其记录的流程方法的评估发起人和合格评估员。 [外文原描述]： This document defines a process reference model for the domain of service management. The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes. The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).
英文名称Information technology - Process assessment - Process reference model for service management