Guided Integrated Remote and Workshop Troubleshooting of Heavy Trucks

When a truck or bus suffers from a breakdown it is important that the vehicle comes back on the road as soon as possible. In this paper we present a prototype diagnostic decision support system capable of automatically identifying possible causes of a failure and propose recommended actions on how to get the vehicle back on the road as cost efficiently as possible.This troubleshooting system is novel in the way it integrates the remote diagnosis with the workshop diagnosis when providing recommendations. To achieve this integration, a novel planning algorithm has been developed that enables the troubleshooting system to guide the different users (driver, help-desk operator, and mechanic) through the entire troubleshooting process.In this paper we formulate the problem of integrated remote and workshop troubleshooting and present a working prototype that has been implemented to demonstrate all parts of the troubleshooting system.